Refund policy

Returns & Refunds

At Threadbound, every item is carefully prepared and personalized specifically for you. Because our products are made to order, we do not accept returns or exchanges, and we do not offer refunds for change of mind.

Under EU and Polish consumer law, the 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised (Art. 38(1)(3) of the Polish Consumer Rights Act).

However, your satisfaction matters to us, and we want you to love your purchase!

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as possible. We will review the issue and work with you to find an appropriate solution.

Please include your order number and clear photographs of the issue to help us resolve your request quickly.

Shipping, loss, and delivery issues

Once your order has been dispatched, delivery is handled by the shipping carrier. If your package is delayed, lost, or arrives damaged, please get in touch with us so we can help investigate the situation.

We will assist you in contacting the carrier and resolving any delivery-related concerns. Your statutory consumer rights remain unaffected.

Incorrect shipping information

Customers are responsible for providing accurate and complete shipping details when placing an order. Please carefully review your delivery address before completing checkout.

If you notice an error in your shipping information, contact us immediately. Once an order has been processed or shipped, we may not be able to make changes.

Questions or need assistance?

If you have any questions about our Returns & Refunds Policy or need help with an order, please contact us at: threadboundwear@gmail.com

Thank you for shopping with Threadbound. We truly appreciate your support and are grateful to be part of your story!